1. General Information

Amazon Pool & Plumbing provides pool products, plumbing supplies, pool maintenance, repairs, pool building services, plumbing services, and related solutions.

Our website is intended to provide information about our products and services, allow customers to browse available items, and make enquiries or purchases where applicable.

2. Product Information

We aim to ensure that all product descriptions, prices, images, and availability details on our website are accurate and up to date.

However, product images are used for display purposes and may differ slightly from the actual product, packaging, size, colour, or branding supplied.

Product availability may change without prior notice. If an item is unavailable after an order has been placed, our team will contact you to advise on alternatives, backorders, or refunds where applicable.

3. Pricing

All prices listed on the website are displayed in South African Rand (ZAR).

Prices may change without prior notice due to supplier increases, stock availability, promotions, or system updates.

While we do our best to keep pricing accurate, Amazon Pool & Plumbing reserves the right to correct any pricing errors before confirming or processing an order.

4. Orders & Confirmation

Placing an order or submitting an enquiry through the website does not guarantee immediate acceptance or availability of the requested product or service.

Once your order or enquiry is received, our team may contact you to confirm:

Product availability
Delivery address
Delivery fee
Payment method
Service requirements
Estimated delivery or service time

An order is only considered confirmed once payment arrangements and stock availability have been verified.

5. Payments

Payments may be made through the available payment methods confirmed by Amazon Pool & Plumbing.

Where applicable, customers may pay on delivery using the iKhokha card machines carried by our delivery team.

For certain orders, deposits, upfront payments, EFT payments, or other payment arrangements may be required before delivery, collection, or service work begins.

Amazon Pool & Plumbing reserves the right to withhold delivery, products, or services until payment has been confirmed.

6. Delivery

Amazon Pool & Plumbing offers local delivery within Athlone and surrounding Cape Town areas, including selected areas up to Newlands, Sea Point, Camps Bay, and other Cape Town suburbs where possible.

Delivery fees may vary depending on location, order size, product type, and delivery requirements.

Delivery times are estimates only and may be affected by stock availability, traffic, weather, operational delays, or other circumstances beyond our control.

Customers are responsible for ensuring that the correct delivery address and contact details are provided.

7. Returns & Exchanges

Returns and exchanges are handled according to our Return Policy.

Products must generally be returned unused, unopened, in their original packaging, and with valid proof of purchase.

Certain items, including opened pool chemicals, used products, special-order items, installed electrical products, or damaged goods caused by misuse, may not be eligible for return.

Please contact our team before returning any product.

8. Services

Amazon Pool & Plumbing provides a range of pool and plumbing services, including but not limited to repairs, maintenance, pool builds, installations, and general plumbing assistance.

Service quotes are based on the information provided by the customer and may change after inspection if additional work, parts, labour, or materials are required.

Any quoted service timeframes are estimates and may vary depending on site conditions, weather, supplier availability, and the scope of work required.

9. Quotes & Estimates

All quotes and estimates are valid for the period stated on the quote. If no validity period is stated, the quote may be subject to review based on supplier pricing and availability.

A quote does not guarantee product availability unless stock has been reserved or payment has been made where required.

Additional charges may apply for extra work, urgent callouts, after-hours services, additional parts, or changes requested by the customer.

10. Warranties

Certain products may include manufacturer warranties. Warranty claims are subject to the terms and conditions of the relevant supplier or manufacturer.

Service work may carry a workmanship guarantee where confirmed in writing.

Warranties do not cover damage caused by incorrect use, poor maintenance, incorrect installation by third parties, neglect, misuse, chemical imbalance, wear and tear, or external factors beyond our control.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and delivery details
Ensuring access is available for deliveries or service work
Checking products upon receipt
Following product usage, storage, and safety instructions
Ensuring pool chemicals and equipment are used correctly
Making payment as agreed

Amazon Pool & Plumbing will not be held responsible for delays or issues caused by incorrect customer information or lack of access.

12. Website Use

Customers may use this website for lawful purposes only.

You may not misuse the website by attempting to interfere with its security, functionality, content, or performance.

All website content, including text, images, graphics, logos, and design elements, remains the property of Amazon Pool & Plumbing or its relevant content providers and may not be copied or reused without permission.

13. Limitation of Liability

Amazon Pool & Plumbing will not be liable for any indirect, incidental, or consequential losses arising from the use of our website, products, delivery service, or services.

While we aim to provide reliable information and quality service, customers are responsible for ensuring that purchased products and requested services are suitable for their intended use.

14. Privacy

Any personal information shared with Amazon Pool & Plumbing will be used only for business-related purposes such as processing orders, arranging delivery, responding to enquiries, providing quotes, or delivering services.

We will not sell or misuse customer information.

15. Changes To These Terms

Amazon Pool & Plumbing reserves the right to update or amend these Terms & Conditions at any time without prior notice.

The latest version published on our website will apply.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Amazon Pool & Plumbing
Address: 160 Belgravia Road, Athlone, Cape Town, 7764
Call or WhatsApp: 082 574 9917
Email: info@amazonpools.co.za