1. Information We Collect
We may collect personal information when you:
Place an order on our website
Submit a contact or enquiry form
Request a quote
Book a service
Contact us via phone, WhatsApp, email, or social media
Subscribe to updates or promotions
Make a payment or arrange delivery
The information we may collect includes:
Name and surname
Contact number
Email address
Delivery or service address
Billing information
Order details
Service enquiry details
Payment confirmation details
Any additional information you choose to provide
2. How We Use Your Information
We use your personal information to:
Process orders and enquiries
Arrange deliveries
Confirm product availability
Provide quotes and service bookings
Communicate with you about your order or request
Process payments and payment confirmations
Provide customer support
Improve our website, products, and services
Send important updates where relevant
Meet legal, tax, accounting, or operational requirements
We will only use your information for legitimate business purposes related to the services and products we provide.
3. Payments
Where payments are made through card machines, payment providers, EFT, or any approved payment method, payment details may be processed by the relevant payment provider or banking institution.
Amazon Pools does not sell or misuse customer payment information.
We may keep records of payment confirmations, invoices, and receipts where required for accounting and business purposes.
4. Delivery & Service Information
When arranging delivery or service work, we may use your name, contact number, and address to complete the delivery or booking.
This information may be shared only with relevant staff members, delivery personnel, contractors, or service providers who need the information to complete the requested work.
5. Sharing Of Information
We do not sell your personal information.
We may share your information only when necessary with:
Employees or team members assisting with your order or service
Delivery staff or service technicians
Payment providers or banks
Accounting, legal, or compliance service providers
Website, hosting, or technical support providers
Authorities where required by law
Any sharing of information will be limited to what is necessary for the relevant purpose.
6. Website Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support website functionality.
Cookies may help us understand how visitors use our website so we can improve the overall experience.
You can disable cookies in your browser settings, but some parts of the website may not function properly if cookies are blocked.
7. Marketing Communication
We may contact you with updates, promotions, specials, or service information where you have provided your contact details or shown interest in our products and services.
You may request to stop receiving marketing communication from us at any time.
8. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include secure website hosting, restricted access to customer information, password-protected systems, and responsible internal handling of customer details.
However, no online system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required for legal, accounting, tax, warranty, or operational reasons.
Once information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.
10. Your Rights
You may request to:
Access the personal information we hold about you
Correct or update your personal information
Ask us to delete your information where legally possible
Withdraw consent for marketing communication
Ask how your information is being used
To make a privacy-related request, please contact us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
Amazon Pools is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.
12. Children’s Privacy
Our website and services are intended for general customers and are not directed specifically at children.
We do not knowingly collect personal information from children without appropriate consent.
13. Updates To This Privacy Policy
Amazon Pools may update this Privacy Policy from time to time.
The latest version published on our website will apply.
14. Contact Information
For any questions about this Privacy Policy or how your information is handled, please contact us:
Amazon Pools
Address: 160 Belgravia Road, Athlone, Cape Town, 7764
Call or WhatsApp: 082 574 9917
Email: info@amazonpools.co.za
